Cruise passenger demanded full refund because neighbor snored 'very loud'

We had something similar on our last Carnival cruise.  Neighbor making lots of partying noise, and kids running up and down our hallway late at night.  It can be really annoying, so I can understand, but this happens to a lot of us, and they did offer to move him twice, and the downgrading was just back to the type of room he already had.   Can't believe they gave him that much.  We were in a much more horrible situation when the pods went out on our Panama Canal cruise and all they offered the people was a small amount off on our next cruise, and it had to be taken within a year.  Long story.  Think of us all filing lawsuits over people smoking, and it going over to our balconies, or people's children running up and down the isles, or crying babies...could be a lot of lawsuits if we all complained like that.  Not to say that I can't see that part of his trip was not so good, but he was offered another room, and it was the same as his first one.  So I'm a little conflicted on this one...have sympathy for him, but then again not...he should have taken another room.  JMO

What should be taken from this is that the passenger did win, asked for $3200 and got $2400.  No one should believe any Cruise Line when they say nothing can be done, or we can do under the contract. Because the cruise contract is subject to how the courts read it not what the cruise line says. And since must passengers pay by credit card the Credit Card Agreement takes first place or the cruise passage contract in the event of a dispute.

While some may say filing these suits is wrong and going overboard, they are allowed under the law, and within the passengers rights to file them.  Myself I think the Cruise Industry in general needs more of these suits filed to be held accountable for the many ways they try  to push guest and crew around.  

Good grief. I live with a chronic snorer. I think next time, I will complain about the loud snoring from the guy next to me and ask to move me to a suite. ?

There are annoyances on every cruise - the snorer, the hacker, the door banger, the bellower - are we going to sue the cruise line for every one of them? 

By the way, I carry ear plugs wherever I go.?

Well, I can agree with you both.  I would have liked to have seen a lot more done back from the Panama Canal incident.  It was horrible being kicked off the ship at the last minute, and trying to get home for three days with thousands of others...so much more to this story...horrible three days.  But, I also think we need to just put up with some of the smaller issues...although, if we had gone to our noisy neighbors they may have wanted to start a fight, so that isn't good either...LOL  Still would have accepted the other room that was offered, I think.  Unless it was a room that was on the lowest floor, or one hard to get to anything.

When anyone books a cruise they do have the right to quiet enjoyment of the cabin that they have paid for.  And while some may not find this a issue it is really up to the person paying for the cabin to make a choice if they are affected or not to the point to cause a issue. 

The cabin offered was a downgrade to the guest who was affected, why should they be required to accept a downgrade. Also since the courts awarded over 2/3 of what was asked for and they heard all the information about the case, it shows the merits of the case.

You do have some points there, but I thought that I read somewhere that at first they asked to be moved from their regular room because of slight leaks, and then they were moved to a much nicer room, and then when they were put next to the snorer, they were offered a different room, but as same as their first...just not as nice as the last one that they were moved to.?

I don't believe he was awarded the lower amount.

It said it was reduced to only the accommodations. It looked like they were trying to get the entire bill back.

They paid for the the lower priced cabin. Which they would have been moved to because of the noise. But once upgraded they felt they should not have to be downgraded. If you move back to your original level how are you downgraded? 

I side with the line.

I was on Oasis of the Seas the 2nd year and my room flooded on the 5th night of the cruise. Our hallway looked like a river. Two Junior Suites on the Hump were destroyed by water. An overhead A/C line ruptured at 3 am. We had just returned from the bar at 230 am when we heard pounding on our door.  The neighbors had a waterfall coming out of the ceiling. We barely slept that night. The next day we asked for a room for a few hours to catch some sleep while our room dried. It was the coolant smell plus the high humidity in the Bahamas that kept us from sleeping in our room. The staff was great. The went over and above to help us. We received a $300 OBC on our cruise and a 35% off our next cruise. I was good with that. 

Wanting the entire amount is insane.

And it said it was a week into the cruise that those people moved in.

7 from 11 is 4 days. So maybe 30% discount. But not 100 or 150%

53 minutes ago, eagleforest said:

I don't believe he was awarded the lower amount.

 

You are correct the court did not award the money. But the dispute filed with the credit card company did work, the credit card company awarded the dispute to the card holder. I saw this in a news report, so sorry cannot source.