I am very sorry to hear that you had a disappointing experience. The reviews we are getting run the gamut from "fabulous" to "truly awful" and everything in-between. So I take it this was not your first cruise on Carnival. Have you tried other cruise lines? I have not sailed with Carnival but do have 38 cruises with Royal, Celebrity, Princess, Holland America, NCL...We have sailed three times since cruising opened up again and were fortunate to just have minor holdups and mishaps. Did you happen to use a travel agent to book your cruise? If so, they would most definitely take up the fight for you.