Oh Yea NCL, Again no customer service and follow through, It's a shame but don't count on your money back or a exchange for a future Cruise.
My partner and I have been experiencing in the past 4 yrs the rudeness on NCL, I have come to the conclusion that the Upper Management are making the employes of NCL are upset with HQ, or their training to deal with the public needs a over haul or HR needs to screen Job Applicants better.
NCL, Had one of the best service around when you took a cruise with them.
NCL is doing a real good job on self destruction, ever since the arrival on the NCL Epic their is more focus on this ship than the others in the Fleet.
WE can't wait for our last Cruise in November on NCL, I have one of my best friend who works for NCL! We keep telling him we won't book till NCL improves to the service they once had!!
But you are right about Visa information being passed on who book a Cruise on any Cruise Lines. I'm sorry to read this mishap you and your family encountered.
scalise12