Thank you very much for the link.. No, they did not contact me at all. When the final payment was due the other day we had to cancel as our government has restricted travel and we have stay at home orders... Pullmantur Cruises did not accept this kind of excuse. As penalty Pullmantur cruises would not return or apply our booking deposits to a future cruise.. I don't see any reason to try and book with them in future if this is their decision..