I don't understand

cruisinmama · August 27, 2005

I needed to make a change to my reserv. my TA of course is MIA and won't return my emails..

So I called RCI and they won't let me make changes to MY own reservation..

I don't udnerstand..this is our Cruise and i"ve told them that I couldn't get a hold of the TA...

Even if I fire the TA, I can't make changes even then I have to find another Ta...thats what RCI told me..sounds unfair to me

I don't understand..Its MY money and MY Cruise... :angry:

sailinglisa · August 27, 2005

Unfortunately, when you booked through the TA, you contracted with the TA to deal with the cruise line. When you book with a TA, no cruise line will ever let you make changes to your reservation. It has to be done through the TA.

Now, something to consider...........turn over your reservation to the cruise line (of course the TA will have to sign off on this, but it is your right and your reservation and your money.) At this point, with all the hassle you have gone through, I would pay the penalty (if any) your TA has for cancelling and turn the booking over to the cruise line....then you can call and deal with the cruise line directly.

cruisinmama · August 27, 2005

Well that just bites!!!! lol..ok, no penalty as I already asked the TA.....SO I can call the Cruiseline and tell them to take over the reservation??

what if my TA refuses??? can she ?

Thanks

hamster92256 · August 27, 2005

Ann I hope you are keeping a record of this, sometime in the near future if you told someone this story from start to finish they would never believe you. I keep saying write a book or a long magazine article, I will be your agent in the US for a small fee, say 80 % :grin: :grin: :grin: :grin:

JoeyandDavid · August 27, 2005

i'll bid 79.5 %

cruisinmama · August 27, 2005

Yes, I have kept all correspondance.....

hamster92256 · August 27, 2005

How about 75%?

gogetter · August 27, 2005

Hello,

That stinks...but sorry to say that is the way it goes....... :grin:

GottaCruz · August 27, 2005

I'm so sorry, Ann, for this hassle you're having. I can't give you any advice but I just hope it all works out the way you want it. I know that there are advantages to dealing with the cruise line directly since they're always available and can make the changes for you . We always deal with an agent, though, now I hear that the prices are comparable whether you book directly or through an agent. Anyone know if that's true or not???In the past, we have always been able to get a better deal through an agent .

cruisinmama · August 28, 2005

yeah Cheryl this has been a nightmare...

Thought this TA would be good....but if I have to watch rates and do everything myself I might as well do it all myself....or like you said deal with the Cruiseline directly...

or find a TA that takes the time to watch things for his/her customers..and make changes when they ask....or when they know I wanted cabins on a certain deck to watch for me..and when they do come up jump on it for me...all about "service" I think...But not this one...all about her commission...which is why I'll assume she makes no effort anymore to help me as her commission has gone down..

I know with RCI they are the same price as they are online...but when the rate goes down and I'm able to get that price I'd like to get it....why should i pay hundreds more ..b/c my TA doesn't look at things...

Oh well live and learn, maybe I'll find a wonderful TA to take all the worries away from me or I'll do it all myself again..