I'm so frustrated..I need help

cruisinmama · November 28, 2005

Yes I went into our provider and actually they only work in our province...we only have it for emergency use..

I called the Hotel the other day and no they don't do pick up..

and so far I have no word if we have a Cruise to go on, I called again today and left a message for the lady we have been working with..

wait and wait some more... :undecided:

JoeyandDavid · November 28, 2005

OK Ann lets see if we can get you and your family taken care of..

what can we do to help.. what is unclear.?

Suzila · November 28, 2005

I've been trying to get a pick up from Port Of Miami...I just called larry's Limo..and they won't do it b/c we don't have a cell phone to use to call them at the Pier when we get off..

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I'd call Larry's Limo back and give them a phone number. I don't care what number it is...look something up that is a U.S. phone number, and give it to them.

You said it yourself- you will give them a call when you get off the ship and have them pick you up. They're worried that you won't call when you get off, and they have no way of tracking them down.

This is ridiculous. You need the limo- YOU know you're going to call them. Just give them any old number and tell them that's your cell phone. This is soooo aggravating for you.

Or, give them your home phone number...do they have to know it's not a cell phone?

JoeyandDavid · November 29, 2005

Excuse me they should be pleased to take your order if you gte with a credit card.... that other crap is bull.. just pre-pay the fare in advance...make them have a sign with your name on it at baggage claim.

cruisinmama · November 29, 2005

:grin: Sue & Joey you both are so funny...

Ok on pick up..I called or emailed a few transport people..I talked with Larry Limo and yes we would pre-pay but b/c we didn't have a usa cell phone he wouldn't book it..I said well if I pre-pay and I call from a pay phone , what would I do, he said well you would have to call the 1-800 number..so I said? we can wait if I pre-pay I'm going to call you have my money..lol..he said they have had trouble with others doing things this way and no he wouldn't book us...

So I got another place Miami Top Shuttle so I'm waiting for a response from them.

So far all I know about the Cruise is that the TA screwed things up with a group cruise # and then when it switched to regular and then she did the final payment to the old booking..All I know and RCI knows they have our money ( I did fax them a copy of our Visa statement) and now they are trying to follow a paper trail.

They were unsure if our cabins were open..so since we have 2 cabins booked they weren't sure if we were able to get those cabins or any..

Makes no sense to me..I mean how can someone pay for a Cruise and them not know for what cabins??

So I made it very clear if we don't Cruise on that sailing I want my money back..no credit..no if ands or buts!!!!

So its a waiting game....and I will say I'm short on patience .. :tongue: lmao

Dh & I have decided we just don't give a crap anymore..its been hell from the beginning not much else could go wrong, that we just have given up caring either way.. so we will hit FLL/Miami and hell if we get to Cruise its a bonus...

We have had to set our minds to this otherwise I'd go nuts..or commit bodily harm to a certain TA :grin:

Keep you posted

JoeyandDavid · November 29, 2005

hmmmm it all smells .... i would be on the phone to somebodies supervisor.. but hey thats just me :undecided:

sailingrose · November 29, 2005

Are your reservations still in the system???? Can you get your boarding passes from RCI's website????

Boy this TA really did a number on you. Won't say what I'm thinking...........but I'm sure you can imagine! :grin:

JoeyandDavid · November 29, 2005

I will repeat get on the phone to supervisor and insist on firing your TA. You are the guest take charge!~!

cruisinmama · November 29, 2005

As of right now, neither booking number will work.

no passes

cruisinmama · November 29, 2005

LOL..oh she is gone....I gave RCI complete go ahead and faxed a letter saying so when I faxed our Visa stuff.

and I do have a nice lady working on things..and even though she couldn't say so, I said we got a real winner she just said Umm huhhhh ..so she is trying to figure it all out..

So just wasn't sure if we had the right cabins as we made changes and since we never got a confimation" from the TA" a lesson learned..they were trying to figure it all out..

So deep breathe in..and deep breathe out..lol...is all we can do