I'm impressed with Celebrity...

[popsec]

On our April cruise one of our large bags appeared at our cabin the first day with a wheel broken off, making it unusable. I filled out a claim at the guest relations desk. Since I bought my insurance elsewhere and luggage damage wasn't covered I didn't expect Celebrity to do anything. I wouldn't have filed a claim in the first place except that it was a new bag. Anyway, to my surprise, I received a check today from Celebrity for the replacement cost. Celebrity gets high marks from me for that one! :smiley:

[JoeyandDavid]

what a nice story popsec.. sorry about your luggage ....but what a nice story... :wink:

[sailingrose]

Congrats. Glad to hear Celebrity stepped up.

[popsec]

I figured it was worth sharing as there seems to be alot of bashing of the cruise lines.

[TheSkipper]

Way to go Celebrity!!

[jacketwatch]

:cool: Positive experience w/ customer is worth its weight in gold. I'm glad they worked for you. Conversely poor responses from CS is about as bad as it gets. Glad yours went well. :smiley: :cool:

[GottaCruz]

Impressive, thanks for letting us know, popsec. It's great to hear about the good stuff.

[Shari2]

Glad Celebrity came through for you popsec!