Bumped in the Baltic

jacketwatch · October 27, 2006

:cool: Thank you Mebert. Its just my opinion but it seems to me any business needs a good reputation to stay successful in the long run and much of that success comes with good customer service. I don't think MSC will go out of business but they won't get my business.

btate · October 28, 2006

Larry,

I see what you are saying. I know that if it was me who was bumping somebody for any reason at all. . . I would have taken much better care of them than offering 25% off on their next cruise. I would have moved them to a better stateroom, offered on borad credit and made all the arrangements or even offered to pay to put them on a different cruiseline.

After reading what I read, I would never book with them either.

I appreciate your insite. Very well said.

jacketwatch · October 28, 2006

:cool: Thanks Byron. I'm glad you took it in the context I meant and a bit relieved. :grin: I was a bit worried after posting it might ruffle feathers which was not my intention. I agree with you about the compoensation issue too. Thanks again. :cool: