Norwegian gets social

mercedes · August 14, 2009

With its new Freestyle Voices, Norwegian Cruise Line says it is uniquely allowing guests to post their own reviews, photos, videos, questions and comments about NCL directly on its main corporate website.

The social forum comments will be screened for inappropriate language, however.

NCL said the user-generated content would allow guests to interact with each other and share their personal experiences, and there would also be an opportunity to get answers to questions about the line's 11 ships, both from other users and from NCL itself.

The online community includes a section where guests can rate shore excursions.

The official launch this week already includes 3,500 guest questions submitted via the "ask and answer" platform, as well as 200 past guest stories.

tc1 · August 14, 2009

With its new Freestyle Voices, Norwegian Cruise Line says it is uniquely allowing guests to post their own reviews, photos, videos, questions and comments about NCL directly on its main corporate website.
The social forum comments will be screened for inappropriate language, however.

NCL said the user-generated content would allow guests to interact with each other and share their personal experiences, and there would also be an opportunity to get answers to questions about the line's 11 ships, both from other users and from NCL itself.

The online community includes a section where guests can rate shore excursions.

The official launch this week already includes 3,500 guest questions submitted via the "ask and answer" platform, as well as 200 past guest stories.

tc1 · August 14, 2009

With its new Freestyle Voices, Norwegian Cruise Line says it is uniquely allowing guests to post their own reviews, photos, videos, questions and comments about NCL directly on its main corporate website.
The social forum comments will be screened for inappropriate language, however.

NCL said the user-generated content would allow guests to interact with each other and share their personal experiences, and there would also be an opportunity to get answers to questions about the line's 11 ships, both from other users and from NCL itself.

The online community includes a section where guests can rate shore excursions.

The official launch this week already includes 3,500 guest questions submitted via the "ask and answer" platform, as well as 200 past guest stories.

Hi Mercedes;

Thanks for the info. I have always felt that there needed to be something that allows direct contact with the lines themselves. Customer feed back is critical in this day and age with all the competition. I have become a fan of NCL because of the experience I had with them on the Dawn this year and with their in house agent. I'll be checking out the site.

Sam

hazelson · August 17, 2009

Interesting - They just might take notice if its right there in front of them....and out in the public eye.

DebbieandJerry · August 18, 2009

On our NCL Hawaii (disaster), we were directed to an NCL website. There were hundreds of postings from all of us, outlying our feelings. We got no response.

bowlcoach · September 16, 2009

This new "open" forum posting is not like it sounds. We just returned from an 18 day South America cruise from Santiago to Los Angeles on May 1. Of all our shore excursions we took, one was a problem in Puerta Vallarta. We expressed our concern at the Shore Excursion desk when we returned with no satisfaction. We did fill out a form for them to forward to their headquarters to investigate our problem. Upon returning home I went to their website and rated and explained the particular shore excursion and what the problems were. I did it in a nice way, being careful to include details, costs, etc to explain the situation for others to see. THEY DID NOT INCLUDE MY RATING and/or DESCRIPTION for others to see. It was screened and not accepted.

It appears they will only publish the positive responses. I can understand screening those comments that are derogatory or nothing but complaining, but I considered mine to be tame and factual.

Therefore, be aware that what you read from passengers on NCL's website is probably only the positive comments.