New Cruise Review - Our 1st Celebrity cruise

jacketwatch · January 7, 2012

cruisetarp · January 8, 2012

Thanks for your review Larry. I'm sorry you hit a few bumps along the way but I'm glad you didn't let them ruin your vacation. It sounds like you had some amazing experiences.

coloradocruisers · January 8, 2012

Jeez Larry, it seems they could have given a little accommodation here, especially considering this was a 12 night cruise with additional concierge service. As a minimum, the chef could have taken 10 minutes to visit your table and discuss a few options. The chef was either too new to understand the customer service nature of the cruise line, or too arrogant to be bothered with "Special Requests." I'm glad their comp'ing you a specialty dinner for two, but that won't solve the root cause of their problem chef and their clueless customer "service" guy. It would be funny if Gordon Ramsey paid that chef a visit on a future cruise!

jacketwatch · January 8, 2012

Jeez Larry, it seems they could have given a little accommodation here, especially considering this was a 12 night cruise with additional concierge service. As a minimum, the chef could have taken 10 minutes to visit your table and discuss a few options. The chef was either too new to understand the customer service nature of the cruise line, or too arrogant to be bothered with "Special Requests." I'm glad their comp'ing you a specialty dinner for two, but that won't solve the root cause of their problem chef and their clueless customer "service" guy. It would be funny if Gordon Ramsey paid that chef a visit on a future cruise!

Thanks! Hopefully the info went up enough to filter the word to those who need "refreshers" :biggrin: . As for the chef I suppose it does come down to the two reasons you gave. it would cool to see what Gordon would have done. The maitre 'd was about as frustrated as we were. Actually, much too late I did think of asking to see the chef but hopefully in the future we will get the kind of service consistently that most of the X folks gave. Cheers. :smile:

jacketwatch · January 8, 2012

Thanks for your review Larry. I'm sorry you hit a few bumps along the way but I'm glad you didn't let them ruin your vacation. It sounds like you had some amazing experiences.

Well the history part is amazing. No matter what your faith its sort of like this. Across the world are many churches named for religious events like the Annuciation, the Nativity, the Holy Seplechure and so on but here is where these events happened. Man this is it!!

AndiD · January 9, 2012

Thanks for the review, Larry. I'm surprised at Celebrity - shame on them for not following through with their usual standard of CS and then to not try to make amends for their mishandling! I hope that was just an isolated personnel issue and not a sign of things to come. We do like Celebirty and will be spending 15 days on her in March! Looks like you did have a great cruise in spite of this - the itinerary sounds amazing!

jacketwatch · January 9, 2012

Thanks for the review, Larry. I'm surprised at Celebrity - shame on them for not following through with their usual standard of CS and then to not try to make amends for their mishandling! I hope that was just an isolated personnel issue and not a sign of things to come. We do like Celebirty and will be spending 15 days on her in March! Looks like you did have a great cruise in spite of this - the itinerary sounds amazing!

Thank you. I too think the issues were a glitch.

GottaCruz · January 10, 2012

Very well written review, Larry. Thanks for writing it. Every review is helpful .

So sorry to read about the virus but glad it wasn't too bad. Sounds like you and your wife rode out the negatives pretty well and still were able to enjoy your cruise. Glad that the great parts were really , really great.

jacketwatch · January 10, 2012

Very well written review, Larry. Thanks for writing it. Every review is helpful .

So sorry to read about the virus but glad it wasn't too bad. Sounds like you and your wife rode out the negatives pretty well and still were able to enjoy your cruise. Glad that the great parts were really , really great.

Thanks! I appreciate that.

Shari2 · January 10, 2012

Thanks for the great review, Larry...glad you had a nice cruise excepting for a few difficulties...maybe Celebrity needs to get Michel Roux back as head chef of Celebrity...food and everything was so great then.