What should Carnival have done differently?

whereisDannyBlack · February 22, 2013

It would be way to dangerous in mid ocean to take 4000 people off of a ship to another ship... Plus they were planning to dock in Mexico but realized they had too many people without passports.. To transfer to a different ship would require people getting on the ship and getting new key cards and figuring out which room where their luggage is.. thats an absurd idea... I think the only thing Carnival did wrong was giving a free cruise for the 5 days, and not free for anything more!

Shari2 · February 22, 2013

I also wonder why the cruise lines don't have emergency back ups for power, and plans for things like this. When our ship's pod's quit working on a Panama Canal cruise years back (not Carnival) they let about 2500 of us off the ship in Acapulco with just a couple of hours notice. Very long story. It was such an unorganized mess. Our days on board the ship were great, but the decision to put us all off at Acapulco was a really bad one...it took us 3 days to get home, and it was a backbreaking time of carrying luggage, we didn't have wheeled then, on and off buses, and long lines, and not eating or sleeping at times, and not knowing when our flights were, and flying home on a plane that scared the heck out of us, but we were just happy to be getting home. Then getting to America at 4 AM (Los Angeles) and having 2 1/2 hours to sleep and having to be bused back to the port we sailed out of, San Diego...much more to this story...nothing near as bad as what the people on the Triumph went through, but consider people who are elderly, and have a bad back, or in a wheel chair, and it's much harder on some than others.

We were amazed at how no one knew anything, or told us anything, and we were even told lies, and that's one thing we hear a lot when there are situations like these. I think people going through incedents like these would be much more understanding if they were told the truth. A few people on the Concordia may have even died, because they were told everything was all right, and go back to your rooms. Those of us who have been on cruises before would have known that something was really wrong with the ship listing like that. The truth is always best. On our cruise it was believed that they knew about the problem, and many think that we should have been given the right to go on the cruise or not. At this time, I'm glad I went, but back then I thought I would never cruise again, or even travel again. Yes...we do sign the cruise papers, and know there's a risk with just about anything, but I do wish that there would be better planning for emergencies and such.

After all of this I will continue to cruise since these incidents are really pretty rare considering all the ships that are sailing with no problems. I do think that I had better get in better shape to go again, though...LOL

AR4030 · February 22, 2013

This gives Carnvil a very big black eye. They should have been able to do something to get people off the ship. My husband & I have been on 4 cruises (37) nights) & we will cruise again (never sailed on Carnival) but everyone I talked to who never cruised said that after hearing about this that they would NEVER cruise

One more thing... There is insurance for everything. Most of us take cruise insurance.. why doesn't some insuranse company sell insurance for just this type of thing? The company would make money, because this happens so seldom. They could require you to have a passport to get the insurance

Carnival knew there were problems with the ship, they should have cancelled the cruise & tried to fix the problems. I think they acted too money hungry

Sarge6870 · February 22, 2013

This gives Carnvil a very big black eye. They should have been able to do something to get people off the ship. My husband & I have been on 4 cruises (37) nights) & we will cruise again (never sailed on Carnival) but everyone I talked to who never cruised said that after hearing about this that they would NEVER cruise
One more thing... There is insurance for everything. Most of us take cruise insurance.. why doesn't some insuranse company sell insurance for just this type of thing? The company would make money, because this happens so seldom. They could require you to have a passport to get the insurance

Carnival knew there were problems with the ship, they should have cancelled the cruise & tried to fix the problems. I think they acted too money hungry

A couple things AR, Yes, Carnival did get a black eye from this incident and they know it. I have sailed on Carnival five times and nothing, NOTHING came close to this incident on any of the cruises and I would sail Carnival again. Insurance in this case would cover no more than Carnival is reimbursing their passengers with. Actually, Carnival is giving MORE to the passengers of this cruise than insurance would. You say "Carnival knew there were problems with the ship". The previous report of a generator issue, if that is what you are referring to, has not to this point been related to this occurrence. It has been reported by the U.S. Coast Guard PRELIMINARY inspection that it was related to a leak in a fuel line. Before we assume that it was an issue that "Carnival was aware of", let's wait for the actual findings.

Edited February 22, 2013 by Sarge6870