New Cruise Review - Awful experience!

fuzfoz · January 8, 2015

"Damaged ship caused shortened & missed ports."

fuzfoz · January 8, 2015

The dates of this cruise were 12-07-14 to 12-14-14. The dates in the review above are incorrect.

jacketwatch · January 8, 2015

Did they offer any compensation at all like a discount or future cruise credits?

jacketwatch · January 8, 2015

I went to "that other site" :tongue: and read other reviews of this cruise and saw that there was OBC and future cruise credit offered. Did they not offer you anything? They should have and I do believe you can still get it by calling RCI if they did not. They will have records for such things. Really sorry to hear of this bad experience in any case.

Jan115 · January 9, 2015

Sorry to hear about your experience. Perhaps you were inadvertantly overlooked when the cruise line issued OBC and FCC for the inconvenience you underwent. It's not necessary to contact the "BBB". If you have a TA, have them assist you in getting compensated. If not, then contact Royal Caribbean directly:

Customer Service

Royal (Post Cruise): 800 256-6649

7:00 am - 11:00 pm EST Mon-Fri

9:00 am - 8:00 pm EST Sat/Sun

RoyalGuestRelations@rccl.com

Good luck!

DebbieandJerry · January 9, 2015

Sorry to hear about your experience. We had a similar problem with NCL when we were in Hawaii. With the number of cruises that you have taken, I'm sure you have some wonderful stories to share.