Royal Caribbean bans emotional support animals

Jason · August 16, 2018

Tourists looking to take their emotional support peacock on their next cruise adventure may be out of luck.

Royal Caribbean International RCL, -1.65% the world’s second largest cruise line by number of passengers, will no longer allow travelers to bring their emotional support animals with them aboard its ships, effective immediately, a cruise industry blog first reported Tuesday. If passengers made reservations to sail with emotional support animals before July 30, they will still be allowed on board, but subsequent reservations won’t accommodate them.

“We are updating the policy to differentiate emotional support animals from service animals that are trained and certified to perform a function for a person with a disability,” a spokeswoman for Royal Caribbean said in an email to MarketWatch. “It is important to us that all our guests enjoy their vacation, which is why we put into practice this new policy. Royal Caribbean’s policy remains the same for service animals traveling with guests that have a physical or non-physical disability.”

The company did not say whether the policy would apply to other cruise lines owned by parent company Royal Caribbean Cruises, such as Celebrity Cruises.

Norwegian Cruise Line does not accept emotional support animals onboard its ships, and neither does Carnival Corp. CCL, -0.20% but they do allow service animals. “Norwegian Cruise Line accepts service animals that are trained to perform a specific task,” a Norwegian spokesperson said. On Carnival ships, trained and certified service animals as defined by the U.S. Department of Justice can accompany passengers.

“Cruise lines have quite strict animal guidelines, only allowing service and support animals onboard most lines,” Faust said. The one exception: Cunard Line, a subsidiary of Carnival, has kennels onboard for pet owners to use to house their pets during their trip. Cunard’s website even features photos of a porter walking a bulldog on the ship’s deck.

Emotional support animals have become a hot-button issue, particularly in the travel industry. While state and local jurisdictions may expand further on what can be considered a “service animal,” under federal law service animals are dogs trained individually to do certain work or perform tasks for someone who has a disability. These tasks can include everything from guiding someone who is blind to assisting people with psychiatric disabilities so that they don’t engage in impulsive or harmful behaviors.

Emotional support animals meanwhile are typically not trained by professionals. Additionally, emotional support animals are often considered to be pets, whereas service dogs are working animals and not companions in the same sense. People have claimed creatures ranging from lizards to hamsters to peacocks as support animals.

“It’s a topic that is quite contentious among travelers, due to logistical issues and the lines’ otherwise tight guidelines regarding animals onboard,” Faust said. “With policies continuing to change throughout the travel industry — whether by air, land or sea — it’s more important than ever to familiarize yourself with the guidelines of your travel company of choice to ensure you’re booking with a company that can best meet your needs.”

By Jacob Passy, Marketwatch
Re-posted on CruiseCrazies.com - Cruise News, Articles, Forums, Packing List, Ship Tracker, and more
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ExpatCruise · August 16, 2018

I do believe it is a good move on Royal's part but they seem to only go part of the way here. If Emotional Support Animals are not allowed that is the choice of Royal. But to say this

"If passengers made reservations to sail with emotional support animals before July 30, they will still be allowed on board....."

is not in the best overall interest of the passengers. Passengers will be dealing with these animals on ships until 2020. It is just to long of a period. Royal should honor sailings within 90 days of the policy start. But tell guests sailing more then 90 days away they can sail without these pets, or take a full refund.

While it may cost Royal a small amount of money to refund, the good will overall from guest will far out weight the guests would are displaced. I already can foresee what will happen here, a guest will sail a year from now, another will have one of these pets and it will become a issue. For a smart corporation I think Royal should have thought this through a lot better.